Warranty

WARRANTY POLICIES

Q1: What is the Bixbee® Warranty Policy?
Bixbee® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

For warranty evaluation, your product must be returned directly to:

Bixbee Warranty Department
414 Lesser Street
Oakland, CA 94601

All shipping to Warranty must be pre-paid and insured. Bixbee® cannot be liable for lost in-bound packages. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.

Note: This warranty does not cover products purchased on Bixbee® Clearance. This warranty does not cover Bixbee® Clip-on accessories or promotional apparel such as T-shirts.

Q2: What does "lifetime" mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product.

Unfortunately, this does not mean your lifetime. Your Bixbee® backpack may not survive to the ripe old age of 70. (But it will survive the remainder of your days in grade school.)

Q3: I bought my product by Bixbee® on Clearance. Is it covered by warranty?
Bixbee® Clearance items may be discontinued, and or slightly blemished and offered at significant discounts. As stated on our Bixbee® warranty, it does not cover merchandise purchased on Clearance.

Q4: Are rips and tears covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Bixbee® product, it will eventually begin to show age and wear. Bixbee® warranties cover defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

Q5: Is normal wear and tear covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Bixbee® product, it will eventually begin to show age and wear. Bixbee® warranties cover defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

Q6: What are the Warranty hours of operation?

Monday - Friday 7am-4pm (PST) 1-877-573-7833