FAQ

Our products:

Can you help me select the right size for my kid?

We are happy to be of service! Please visit our  Size Chart on our homepage to match our three backpack sizes to your child’s height/weight.

Are your products tested?

All products are tested PVC free, phthalate free and lead free.

Where are your products made?

Our backpacks are designed and sourced in San Francisco, California. Currently our backpacks are manufactured in China by independently audited ISO 9001-approved factories. Our sourcing partners conduct a formal assessment on each of our partner factories, to ensure that they comply with local laws and regulations, and that the working conditions are safe, fair and non-discriminatory.

How do I clean my Bixbee product?

Apply a small amount of cleanser to a clean, soft, damp cloth and gently wipe. Allow product to air dry.

Where can I buy Bixbee products?

Please see the Retailers section located at the footer of our homepage.

Do you offer personalization for the backpacks?

We do not offer embroidery at this time.  Each backpack and lunchbox features a customizable ID holder under flap.

Do you offer gift wrapping?

We do not offer traditional gift wrapping services at this time.  However all products ordered from bixbee.com ship in our signature yellow box, featuring Bixbee the bee!

Our Company:

Is Schoolbags for Kids a non-profit organization?

Schoolbags for Kids is a for-profit company built upon a powerful social mission. Our One Here. One There. mission enables customers to help us equip kids all over the world with tools they need to attain an education.

What is Bixbee?

Bixbee is our brand name as well as the name of our mascot, Bixbee the bee. He is in charge of delivering the schoolbags with supplies to kids in need.

How do you choose where to donate schoolbags and supplies?

Our foremost goal is to deliver products directly into the hands of those who need them most, the kids.  We therefore partner directly with schools, orphanages and supporting organizations to ensure that product is received and delivered to the children they teach. 

How often do you donate schoolbags and supplies to kids in need?

Deliveries are dependent on sales.  Based on a selling cycle, product may be delivered more/less frequently.

What is a Benefit Corporation (B-Corp)?

Certified B Corporations are a new type of corporation which uses the power of business to solve social and environmental problems.  B Lab, a nonprofit organization, certifies B Corporations, the same way TransFair certifies Fair Trade coffee or USGBC certifies LEED buildings.

B Corps, unlike traditional businesses:

  1. 1.    Meet comprehensive and transparent social and environmental performance standards; 
  2. 2.    Meet higher legal accountability standards;
  3. 3.    Build business constituency for public policies that support sustainable business. 

There are over 500 Certified B Corporations across 60 different industries. From food and apparel for you and your family to attorneys and office supplies for your business, B Corporations are a diverse community with one unifying goal: to redefine success in business.

Wholesale:

I would like to carry Bixbee products in my store.  How do I get stared?

Welcome aboard! Please contact sales@bixbee.com for immediate response.

Shipping:

I have a shipping and processing question?

Please see our Shipping section, located at the footer of the homepage.

Do you ship internationally?

Yes. Simply select your country at check out for a shipping estimate.

Note: Orders shipped outside of the United States may incur additional fees for associated customs/duties.  These additional charges are determined by the shipping company, not by Schoolbags for Kids, and are payable by the customer.

I did not receive a shipping confirmation. How can I track my package?

Products typically take 24 to 48 hours to process. If you have not received a shipping confirmation, simply log in to your account and check your shipping status.